Urubuga rw'Itumanaho Call Center ni urubuga rw'itumanaho rwakozwe rugenewe ikigo cy'itumanaho cya banki. Uru rubuga rufasha abakozi mu gihe cy'amahamagara y'abakiriya ndetse n'ubusabe bunyuze mu buryo bw'ikiganiro cyanditse. Ibyo abakiriya bakeneye bisesengurwa mbere, mu gihe cya buri hamagara na nyuma yaryo, bityo ibibazo byinshi bigakemurwa aho bikomotse nta hamagara rishya rikenewe. Harimo n'inzira zo kwikorera nka porogaramu za telefoni ngendanwa, ATM ndetse na sisitemu zisubiza mu majwi. Abakozi bayoborwa n'imbaho z'ibipimo n'isesengura ry'amakuru byerekeza buri mukiriya ku cyicaro kimukwiye. Ekrani y'ikiruhuko yerekana ubutumwa butera imbaraga hagati y'amahamagara. Urubuga rwihuza na buri gikoresho kandi ruboneka mu Cyongereza no mu Giturukiya.