Urubuga rw'Itumanaho Call Center ni urubuga rw'itumanaho rwakozwe rugenewe ikigo cy'itumanaho cya banki. Uru rubuga rufasha abakozi mu gihe cy'amahamagara y'abakiriya ndetse n'ubusabe bunyuze mu buryo bw'ikiganiro cyanditse. Ibyo abakiriya bakeneye bisesengurwa mbere, mu gihe cya buri hamagara na nyuma yaryo, bityo ibibazo byinshi bigakemurwa aho bikomotse nta hamagara rishya rikenewe. Harimo n'inzira zo kwikorera nka porogaramu za telefoni ngendanwa, ATM ndetse na sisitemu zisubiza mu majwi. Abakozi bayoborwa n'imbaho z'ibipimo n'isesengura ry'amakuru byerekeza buri mukiriya ku cyicaro kimukwiye. Ekrani y'ikiruhuko yerekana ubutumwa butera imbaraga hagati y'amahamagara. Urubuga rwihuza na buri gikoresho kandi ruboneka mu Cyongereza no mu Giturukiya.
Izina ry'umushinga : Contact Centre, Izina ryabashushanya : Akbank Design Studio, Izina ry'abakiriya : Akbank.
Iri shusho nziza yegukanye igihembo cy'inzahabu mu irushanwa ry'igenamiterere ry'interface, imikoranire n'uburambe bw'ukoresha. Ugomba kureba portfolio y'imishinga y'abashushanya bahawe igihembo cy'zinarwa kugira ngo ubashe kumenya imishinga mishya, inovatif, yihariye kandi ibyaza uburangi mu gushushanya interface, interaction ndetse no gutunga uburambe bwiza bwa mukoreshwa.
